Teaching Your Front Line Staff to Ask BSA Questions
October 24, 2019 - online event ON CA

Teaching Your Front Line Staff to Ask BSA Questions

Phone: 14169154458

This Bank Secrecy Act (BSA) training program will explain how to train your front line staff to ask BSA questions. It will cover Currency Transaction Reports (CTR), Monetary Instrument Log, Suspicious Activity Reports (SAR) scenarios and questions, and much more.The front line staff of any financial institution is the first line of defence for BSA compliance. Therefore, an ill-trained front line staff could lead to the collapse of an institution or the imposing of enforcement actions from the regulators. A strong and well-educated front line staff will help develop a strong back office BSA department for your institution. Often, the front line staff does not know why they are asking BSA questions or what the focus of BSA truly is.This webinar will not only give your front line staff viable scenarios and ways to respond during the customer question and answer process, but this training will also explain why your staff are asking the questions in the first place. Another valuable section of this webinar will teach the front line staff when questions need to be asked. Most staff are familiar with how and why they ask questions related to CTRs and the Monetary Instrument Log, but they need to be able to look at a customer’s account history so as to understand how to ask questions related to the SAR process.Areas Covered in the Session :Responsibilities of frontline staffCustomer service vs. bank preservationCTR, SAR, and Monetary Instrument Log scenarios and questionsUpdating customer informationCTR scenarios and questionsMIL scenarios and questionsSAR scenarios and questionsWhy should I care (a frontline perspective)Building a strong relationship between the front line staff and back office staffDeveloping a culture of compliance in front line staffWho Should Attend:District Bank/Credit Union/Financial Institution ManagersBranch ManagersTeller SupervisorsCompliance ManagersFront Line StaffRisk OfficersOperational ManagersFront line bank staffOn-boarding staffCustomer relations staffBack office staffBSA OfficerCompliance OfficersSuspicious activity investigators and analystsFN3341

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