Complaint Handling Best Practices – Compliance with FDA and ISO Regulations
February 15, 2019 - Online Event ON CAWebinar Compliance
info@webinarcompliance.com
Phone:4169154458
This session will include the requirements for defining, documenting, and implementing a complaint-handling system, including the requirements for complaint review, investigation and corrective action, as well as the ISO-specific implications. Also, discussed will be the best way to document customer feedback, what constitutes a complaint and what do with “non-complaint” feedback. Also contained will be a suggested method of including complaint trending into your firm’s CAPA program. Additionally, the application of risk management to a complaint handling system will be reviewed and a specific risk management system explained.